Stakeholder Engagement and Communication

Stakeholder Engagement and Communication

Description of Stakeholder Identification

To present stakeholders sufficiently representative of their categories, D-Link refers to the five attributes of the AA1000 Stakeholder Engagement Standard 2015 to identify stakeholders: dependency, influence, tension, responsibility, and diverse perspectives. After identification, five categories of stakeholders are selected based on their importance: Customers/Clients, Employees, Suppliers/Business Partners, Investors/Shareholders, and Subsidiaries. The Company regularly reviews the results of stakeholder engagement each year.

The communication outcomes are regularly reported annually by the ESG Office to the ESG Committee. The 2024 communication results were presented to the ESG Committee and the Board of Directors on November 13th.

Customers/ Clients

Employees

Suppliers/ Business Partners

Investors/ Shareholders

Subsidiaries

Stakeholder Communication

Customers/ Clients 

Customer trust is the key to evaluating whether D-Link has genuinely grasped technological trends, the driving force behind our quality, technological improvements, and our sustainable developments.
Issues of Concern
Channels / Frequency of Communication
  • Information Security
  • Supply Chain Management
  • Ethical Management
  • Innovation and R&D
  • Product Quality
  • Customer Relationship Management
  • International exhibitions and product conferences: At least once a year 
  • Customer satisfaction survey : After a customer service case is accepted, the investigation will be carried out immediately
  • Meetings related to specific issues : Aperiodically
  • Customer visits: Aperiodically 
  • Repair center and after-sales services: Aperiodically 
  • Company website : Respond to customer questions in the visitor comment section immediately
Communication Results in 2024
  • International exhibitions : Attended 3 events :
    – MWC 2024.
    – “TAIWAN EXCELLENCE in TOKYO ft. GOOD DESIGN AWARD” Exhibition.
    – “The Marketing Campaign of Experiencing Excellence Products of Taiwan” in Bangalore, India.
  • Product conferences : 15 events conducted.
  • Customer satisfaction survey : The average score in Taiwan is 97 points, whereas the global average is 85 points.
  • Company website : Received and replied to 2,575 inquiries.
  • Customer service hotline : Received and replied to 10,725 inquiries.
  • Thematic Day of the Baseball / Basketball Team : Customers were invited to participate in two sessions of the Thematic Day of the baseball / basketball team under the Taiwan Steel Group.

Employees

Employees are invaluable assets for sustainable corporate development. D-Link respects, cares for, and looks after our employees, attracts outstanding talents to join us, and encourages them to fulfill their potential to create future developments together with us.
Issues of Concern
Channels / Frequency of Communication
  • Talent Selection, Recruitment and Retention
  • Business Performance
  • Information Security
  • Product Quality
  • Workplace Health and Safety
  • Human Rights and DEI
  • Labor Pension Supervisory Committee : Once a quarter. 
  • Labor-management conference : Once a quarter. 
  • Employee Welfare Committee : At least once a quarter.
  • Employee satisfaction survey : Once a year.
  • Education and training (outside-of-work training, inwork training, and self-development) : Held according to the plans.
  • Hotline and email : Handled at any time.
  • Club activities : Aperiodically. 
  • Date with Supervisors : Aperiodically.
Communication Results in 2024
  • Labor Pension Supervisory Committee.Convened a total of 6 meetings.
    Labor-management conference : Convened a total of 4 meetings.
  • Employee Welfare Committee : Convened a total of 8 meetings.
  • Employee satisfaction survey : Launched and completed in December 2024. The completed response rate was 73.8%, and the effective response rate was 67.3%.
  • Education and training :
    – A total of 25,319 video broadcasts of corporate sustainable development advocacy in the public space of the headquarter building.
    – Shared new sustainability knowledge on the electronic bulletin board : 225 posts in total with 26,557 views.
    – Conducted mandatory courses for new employees on human rights, integrity management, intellectual property, personal information, and gender equality with a completion rate of 100%.
    – Held a total of 234 training sessions with 5,465 participants for 8,557.7 hours.
  • Employee complaints and workplace sexual harassment complaints : 0
  • Club activities : 18 employee clubs with 810 participants in 500 events throughout the year.
  • “Date with Supervisors” : Organized 3 sessions with a total of 28 employees participating.

Suppliers / Contractors / Business Partners

Suppliers are the driving force behind D-Link’s competitiveness. Long-term and stable cooperation can reduce operational risks and costs. We are able to continuously provide customers with reliable and high-quality products and services to realize sustainable supply chain management.
Issues of Concern
Channels / Frequency of Communication
  • Workplace Health and Safety
  • Product Quality 
  • Customer Relationship Management
  • Human Rights and DEI
  • Ethical Management
  • Supply Chain Management
  • Delivery system : Daily.
  • Manufacturer communication and review meetings : Weekly / Monthly.
  • Abnormal quality tracking and review meetings : Once a week.
  • On-site audit : Once a year.
  • Survey : Once a year.
Communication Results in 2024
  • Delivery system : Checked every day and responded to any changes in the supplier’s delivery time in a timely manner.
  • Manufacturer communication and review meetings : Held regular (weekly /monthly) production and sales meetings with different suppliers to communicate customer order requirements, review production capacity, material conditions, and meet resolutions to achieve the best delivery schedule.
  • Abnormal quality tracking and review meetings : Tracked the progress of improving quality anomalies with major suppliers every week.
  • On-site audit : On-site audit were conducted for seven major suppliers, and the completion rate was 100%.
  • Survey : the implementation of ESG and conflict minerals of suppliers are conducted regularly every year; 38 existing suppliers have completed the survey.

Shareholders / Investors

Investors are a significant financial resource of D-Link. Sustainable management can be achieved through capital investments and corporate governance supervision.
Issues of Concern
Channels / Frequency of Communication
  • Business Performance
  • Ethical Management 
  • Information Security
  • Customer Relationship Management
  • Talent Selection, Recruitment and Retention
  • Shareholders’ Meeting : Once a year.
  • Investor Conference : Once a year.
  • Corporate governance evaluation : Once a year.
  • “Investor Relations” of D-Link website : Disclosed at any time.
  • Investor mailbox and hotline : Handled at any time.
  • Announcement on the Market Observation Post System : As needed.
Communication Results in 2024
  • Shareholders’ Meeting : Held 1 session during the year.
  • Investor Conference : Held 2 sessions during the year.
  • Corporate governance evaluation : The results were released in April 2025. For further details, please refer to 2.2.6 “Corporate Governance Performance”.
  • Investor mailbox and hotline : Received and replied to 50 inquiries.
  • “Investor Relations” of D-Link website : Updated Immediately so our investors can access the latest information in real time.
  • Announcement on the Market Observation Post System : Released 47 major messages in Chinese and English.

Subsidiaries

Issues of Concern
Channels / Frequency of Communication
  • Innovation and R&D
  • Business Performance
  • Product Quality
  • Information Security
  • Supply Chain Management 
  • Performance review meeting : weekly / monthly / quarterly.
  • Email : Prompt communication is maintained based on business requirements.
  • Instant messaging / video conferences : held whenever the business needs.
Communication Results in 2024
  • Performance review meeting :
    – Pan-European region : Held 4 meetings in 2024.
    – Pan-American region : Held 24 meetings in 2024. In North America, meetings are held weekly, totaling 53 meetings.
    – In the Pan-Asia-Pacific region : Held 12 meetings in 2024. Some subsidiaries hold meetings with different frequency due to their business nature. For example, the Korean subsidiary held 53 meetings, while some subsidiaries held meetings from time to time.
  • Marketing information shared by headquarters : Delivered the latest marketing information every week.