Stakeholder Engagement and Communication

Stakeholder Engagement and Communication

Description of Stakeholder Identification

To present stakeholders sufficiently representative of their categories, D-Link refers to the five attributes of the AA1000 Stakeholder Engagement Standard 2015 to identify stakeholders: dependency, influence, tension, responsibility, and diverse perspectives. After identification, five categories of stakeholders are selected based on their importance: Customers/Clients, Employees, Suppliers/Business Partners, Investors/Shareholders, Media and Government / Regulatory Authorities. The Company regularly reviews the results of stakeholder engagement each year.

The communication outcomes are regularly reported annually by the ESG Office to the ESG Committee. The 2025 communication results will be reported to the ESG Committee and the Board of Directors at the first Corporate Sustainability Committee meeting in 2026.

Customers/ Clients

Employees

Suppliers/ Business Partners

Investors/ Shareholders

Government / Regulatory Authorities

Media

Stakeholder Communication

Customers/ Clients 

Customer trust is the key to evaluating whether D-Link has genuinely grasped technological trends, the driving force behind our quality, technological improvements, and our sustainable developments.
Issues of Concern
Channels / Frequency of Communication
  • Information Security
  • Supply Chain Management
  • Ethical Management
  • Innovation and R&D
  • Product Quality
  • Customer Relationship Management
  • International exhibitions and product conferences: At least once a year 
  • Customer satisfaction survey : After a customer service case is accepted, the investigation will be carried out immediately
  • Meetings related to specific issues : Aperiodically
  • Customer visits: Aperiodically 
  • Repair center and after-sales services: Aperiodically 
  • Company website : Respond to customer questions in the visitor comment section immediately
Communication Results in 2025
  • International Exhibitions: Participated in 1 international event:
    MWC (Mobile World Congress), March 3–6, 2025
  • Brand and Sponsored Events: Conducted 13 agent brand seminars, 1 Taiwan Steel Falcons Thematic Day, 1 Taiwan Steel Eagles Fan Engagement Event, 1 Taiwan Steel Eagles Brand Day, a Wi-Fi 7 Player Experience Session, and a live e-commerce broadcast on momo.
  • Product Online Interaction: Organized 17 online product engagement activities.
  • Customer Satisfaction: Average score in Taiwan: 98 points; global average: 90 points.
  • Customer Service Hotline: Received and responded to 11,003 inquiries.
  • Headquarters Website: Received and responded to 946 inquiries via the visitor message section.
  • Taiwan Branch Website: Received and responded to 531 inquiries via the visitor message section.

Employees

Employees are invaluable assets for sustainable corporate development. D-Link respects, cares for, and looks after our employees, attracts outstanding talents to join us, and encourages them to fulfill their potential to create future developments together with us.
Issues of Concern
Channels / Frequency of Communication
  • Talent Selection, Recruitment and Retention
  • Business Performance
  • Information Security
  • Product Quality
  • Workplace Health and Safety
  • Human Rights and DEI
  • Labor Pension Supervisory Committee : Once a quarter. 
  • Labor-management conference : Once a quarter. 
  • Employee Welfare Committee : At least once a quarter.
  • Employee satisfaction survey : Once a year.
  • Education and training (outside-of-work training, inwork training, and self-development) : Held according to the plans.
  • Hotline and email : Handled at any time.
  • Club activities : Aperiodically. 
  • Date with Supervisors : Aperiodically.
Communication Results in 2025
  • Employee Welfare Committee : Convened a total of 4 meetings.
  • Club activities : 16 static/dynamic clubs with a total of 688 participants, hosting 590 events throughout the year.

Suppliers / Contractors / Business Partners

Suppliers are the driving force behind D-Link’s competitiveness. Long-term and stable cooperation can reduce operational risks and costs. We are able to continuously provide customers with reliable and high-quality products and services to realize sustainable supply chain management.
Issues of Concern
Channels / Frequency of Communication
  • Workplace Health and Safety
  • Product Quality 
  • Customer Relationship Management
  • Human Rights and DEI
  • Ethical Management
  • Supply Chain Management
  • Delivery system : Daily.
  • Manufacturer communication and review meetings : Weekly / Monthly.
  • Abnormal quality tracking and review meetings : Once a week.
  • On-site audit : Once a year.
  • Survey : Once a year.
Communication Results in 2025
  • Monitored the order fulfillment system on a daily basis to promptly respond to any changes in supplier delivery schedules. • Conducted audits for key suppliers, achieving a 100% audit completion rate in 2025.
  • Tracked progress on quality issues with key suppliers on a weekly basis.
  • Held regular production and sales meetings with suppliers (weekly/monthly) to communicate customer order requirements, review capacity and material status, and follow up on meeting decisions to ensure optimal delivery performance.
  • Completed integrity management surveys for 7 suppliers.
  • Conducted conflict minerals questionnaires for existing suppliers, completing collection by the end of December, with 3 suppliers still pending follow-up.

Shareholders / Investors

Investors are a significant financial resource of D-Link. Sustainable management can be achieved through capital investments and corporate governance supervision.
Issues of Concern
Channels / Frequency of Communication
  • Business Performance
  • Ethical Management 
  • Information Security
  • Customer Relationship Management
  • Talent Selection, Recruitment and Retention
  • Shareholders’ Meeting : Once a year.
  • Investor Conference : Once a year.
  • Corporate governance evaluation : Once a year.
  • “Investor Relations” of D-Link website : Disclosed at any time.
  • Investor mailbox and hotline : Handled at any time.
  • Announcement on the Market Observation Post System : As needed.
Communication Results in 2025
  • Shareholders’ Meeting: Held 1 session during the year.
  • Investor Conferences: Held 2 sessions during the year.
  • Disclosure on the Market Observation Post System: Published 52 major announcements in both Chinese and English.
  • Investor Relations Website: Updated in real time to provide investors with immediate access to the latest information.
  • Investor Mailbox and Hotline: Received and responded to 30 inquiries during the year.
  • Corporate Governance Evaluation: The company’s 2024 corporate governance score ranked in the top 5% among all listed companies.
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Government / Regulatory Authorities

Government and regulatory authorities are key drivers for D-Link in implementing and promoting sustainability policies. By complying with regulations, responding to policy requirements, and proactively aligning with national sustainability goals, we collaborate to advance sustainable transformation and mutual benefits.
Issues of Concern
Channels / Frequency of Communication
  • Talent recruitment, development, and retention
  • Sustainability strategy
  • Supply chain management
  • Green products
  • Product quality
  • Information security
  • Climate change response actions
  • Operational performance
  •  
  • Official correspondence and site visits: Occasional
  • Industry experience sharing: Occasional
  • Meetings (e.g., briefings, public hearings, forums, seminars, networking sessions): Occasional
  • Participation in external association events: Occasional
  •  
Communication Results in 2025
  • From January to December 2025, received 234 official correspondences, all of which were internally processed and responded to.
  • Held 2 Corporate Sustainability Committee meetings.
  • Participated in 9 external events to share industry experiences and insights.

Media

Media serve as an important bridge between D-Link and the public, helping communicate corporate values, promote products, and disclose significant information, thereby fostering public understanding and support for the company’s sustainability initiatives.
Issues of Concern
Channels / Frequency of Communication
  • Information security
  • Risk management
  • Operational performance
  • Business integrity
  • Product quality
  • Green products
  •  
  • Providing the latest information and product updates: Occasional
  • Media releases, press conferences, and advertisements: Occasional
  • Incident communication and explanations: Occasional
  •  
Communication Results in 2025
  • Continuously updated the “Products & Services” section on the company website to ensure media access to the latest information.
  • Continuously updated the “Corporate Sustainability” section on the company website to provide media with real-time sustainability information.
  • Continuously updated the “News Center” on the company website for media access to timely news.
  • Issued immediate updates and explanations for any urgent incidents, totaling 0 releases.