Information Security Management

Information Security Management

Information Security Organization and Structure

In order to fully manage information and communication security, D-Link has established the “Information Security Management Committee” in 2021. The President shall act as the convener to supervise the information security policies of the entire company. The Committee references the ISO 27001:2013 information security management system international standards and the public company internal control system establishment guidelines. The IT and Information Security Department serves as the dedicated information security unit and the department head shall act as the information security management representative to coordinate the formulation, execution, risk management, and compliance audit of information security and protection related policies. Each information security related unit (product, personal data, privacy, etc.) shall appoint an information security representative to regularly convene information security meetings. They shall discuss information security policies and other material issues related to information security, as well as supervise the execution of the company’s information security operations and the effectiveness of the information security risk management mechanisms. The execution results of the information security management operations and systems of the entire information security management organization shall be reported to the Board of Directors regularly.

D-Link Information Security Organization

D-Link’s Information Security Organization

Information Security Management Strategy

D-Link’s Board of Directors has passed the “Information Security Management Policy” on February 22, 2022. The confidentiality, integrity, availability, and legality of information assets are reviewed regularly every year.

Information Security for Systems

D-Link has passed the “ISO/IEC 27001:2013 Information Security Management System (ISMS)” international certification. The effective period of the current certification is from October 16, 2020, to October 15, 2026. Through the introduction of the ISO 27001 Information Security Management System, we have strengthened our response and handling capabilities for information security incidents to protect the security of the company’s and customers’ information assets.
 
 

Product Security

D-Link follows strict security regulations throughout the product development process to ensure that all products pass the relevant security tests and there are no exploitable vulnerabilities before production. To maintain a high level of product security, D-Link conducts annual internal audits and commissions independent audits by external third-party security verification agencies every two years. Additionally, D-Link performs regular security audits on its partners to rigorously ensure the quality of its product security.

Product Security

D-Link has passed the “IEC 62443-4-1:2018 Secure Product Development Lifecycle Requirements” international certification in 2020. The effective period of the current certification is from November 30, 2020, to November 29, 2025. The requirements have been introduced in product lifecycles from product design to development and testing, ensuring compliance with the security standards.
 
 
 
 
 
 
 
 
 

Product Security

In addition, to address the upcoming inclusion of network security requirements in the CE RED Directive Article 3.3 (d), (e), (f), which will take effect in 2025, D-Link proactively launched a dedicated project in mid-2022. The Company preemptively adjusted product security specifications based on the ETSI EN 303 645 standard to comply with the directive’s initial requirements. D-Link is closely monitoring the release of the updated RED security regulations and will promptly implement them once officially announced. As of May 2023, the M30 AX3000 Wi-Fi 6 dual-band wireless router of the D-Link AQUILA PRO AI series obtained the first EN 303 645 certificate in Taiwan, and all related subsequent wireless products sold in Europe will be certified for this safety standard.

Personal Data Protection

D-Link has passed the “BS 10012:2017 Personal Information Management System (PIMS)” international certification in 2021. The effective period of the current certification is from December 1, 2021, to November 30, 2024. All procedures and applicable documents related to the standards comply with the EU General Data Protection Regulation (GDPR) requirements.

Privacy Protection

D-Link has obtained “TRUSTe Privacy Certification Label” international certification in March 2022. In order to implement privacy protections and commitments to security, D-Link has been working closely with the globally recognized data privacy management authority, TrustArc Inc., since 2014. TrustArc Inc. provides services such as privacy evaluations, certification, and monitoring tools. The external service website and related domains have passed the company’s audits and certification and have received the TRUSTe Privacy Certification Label.

Information Security Risk Management and
Continued Improvement Framework

D-Link has been cultivating network equipment and services markets for a long time. We place great importance on information security and the scope of our focus includes employees, organizations, supplier and operation related information, and software and hardware. D-Link complies with the ISO/IEC 27001:2013 Information Security Management System standards to formulate the information security policy. We have strengthened information security management to ensure that valuable information assets are protected from intentional or accidental internal and external threats, in order to maintain the confidentiality, integrity, and availability of data. Through the information asset and risk management procedures, we have established and are maintaining the company’s valuable information assets using the “Plan – Do – Check – Act” model. We ensure the continued operation of our business, reduce operational risks, enhance service quality, and ensure the consistent and effective implementation of all information security related policies, procedures, and operating guidelines during daily operations.

Specific Information Security Management Solutions

Information Security Protection and Controls

Network Security
  • Introduce advanced technologies to conduct computer scans and software updates, strengthen software firewalls and computer controls, and prevent the spread of computer viruses
 
Device Security
  • Improve endpoint anti-virus and virus scanning mechanisms to prevent ransomware and malicious programs from entering the company
  • Improve endpoint anti-virus and virus scanning mechanisms to prevent ransomware and malicious programs from entering the company
 
Web Application Security
  • Improve endpoint anti-virus and virus scanning mechanisms to prevent ransomware and malicious programs from entering the company
  • Continue to strengthen security control mechanisms for applications and repair potential vulnerabilities
 
Access Control
  • Stipulate the user password management mechanism, network security service mechanism, and methods of internal network segmentation and external connection to manage remote work and protect network and information security
 
Password Key Management
  • In order to ensure the system operations of the company and confidentiality of accounts, necessary passwords and keys are managed, in order to minimize the risk of leaks and appropriately protect D-Link’s sensitive information Option

  • Establishing the password policy defines the password strength rules and forces changing the password every three months.

 
Continuous Operation Management
  • D-Link shall establish operation continuity plans for important systems and implement annual drills to ensure continued operations
 
Information Security Incident Management
  • In order to reduce the damage caused by information security incidents, information security incident reporting and handling procedures are established

Information Security Risk Review and Continuous Improvements

Education/Training / Promotion
  • Strengthen employee vigilance against social engineering attacks through email and implement phishing email detection
  • Regularly organize continued operation drills and improve employee information security awareness
 
 
Information Security Risk Management and Monitoring
Commission a third-party impartial inspection unit to regularly conduct information security evaluations on the company:
  • ISO/IEC 27001:2013 Information Security Management System
  • IEC 62443-4-1:2018 Secure Product Development Lifecycle Require
  • BS 10012:2017 Personal Information Management System
 
External Threat Detection and Protection
  • Commission a third-party impartial inspection unit to regularly conduct vulnerability scanning and regularly collect external threat information. The information is used to perform risk assessments to strengthen external information security threat protection Option
  • We have joined the Taiwan Computer Emergency Response Team/Coordination Center (TWCERT/CC) to regularly collect external threat information and conduct risk assessments according to the information content. Information security personnel are responsible for confirming and tracking the handling results of the information to strengthen external information security threat protection Option
 

Information Security Incidents

In October 2023, a data leakage incident occurred in the old version of the commercial network management software D-View in the Company. It was found that the test backup data before 2015 was improperly stored, which resulted in the leakage of more than 700 semi-public low-sensitivity data. The incident had no impact on operations and no damage to customer rights. Currently, the 2FA verification login mechanism has been fully activated, and the management of the testing data center and the Company’s internal network has been strengthened. The social engineering drills and continuous information security education and training are regularly conducted, to enhance the employees’ security awareness. At the same time, a third party (Deloitte Taiwan) is commissioned to conduct inspections on the current status of the Company’s information security, to comprehensively strengthen the information security defense measures and reduce related risks.

1 Definition of material information security incidents: Including the Company’s core information system, official website or confidential documents and files, have been invaded, destroyed, compromised, deleted, encrypted, stolen, and under distributed denial of service attacks (DDoS), resulting in the inability to operate or provide services normally, or the leakage of personal information, etc.

2 Definition of important information security complaint cases: Complaints from third-party impartial inspection units or competent authorities resulting in judicial action due to the Company’s violation of customer personal data protection or loss of customer information. If an individual’s complaint is accepted as a case, it will also be included in the statistics.