Stakeholder Engagement and Communication

Stakeholder Engagement and Communication

Description of Stakeholder Identification

To present stakeholders sufficiently representative of their categories, D-Link refers to the five attributes of the AA1000 Stakeholder Engagement Standard 2015 to identify stakeholders: dependency, influence, tension, responsibility, and diverse perspectives. After identification, five categories of stakeholders are selected based on their importance: Customers/Clients, Employees, Suppliers/Business Partners, Investors/Shareholders, and Subsidiaries. The Company regularly reviews the results of stakeholder engagement each year.

The communication outcomes are regularly reported annually by the ESG Office to the ESG Committee. The 2024 communication results were presented to the ESG Committee and the Board of Directors on November 13th.

Customers/ Clients

Employees

Suppliers/ Business Partners

Investors/ Shareholders

Subsidiaries

Stakeholder Communication

Customers/ Clients 

Customer trust is the key to evaluating whether D-Link has genuinely grasped technological trends, the driving force behind our quality, technological improvements, and our sustainable developments.
Main Issues of Concern
Channels / Frequency of Communication
  • Governance and Ethical Management 
  • Innovation and R&D
  • Product Quality
  • Information Security 
  • Customer Relationship
  • Social Engagement
  • International exhibitions and product conferences: At least once a year 
  • Customer satisfaction surveys: Surveys will be conducted  immediately after the resolution of customer service cases
  • Meetings related to specific issues: Aperiodically 
  • Customer visits: Aperiodically 
  • Repair center and after-sales services: Aperiodically 
  • Company website: Respond immediately to customer questions in the visitor comment section
Communication Results in H1 2024
  • Participated in the International Trade Shows: Attended MWC from Feb 26 to 29.
  • A total of 8 product seminars were held.
  • Customers were invited to attend the D-Link Brand Theme Day events for the TSG GhostHawks basketball team and the HAWKS baseball team.
  • Organized a total of 9 online interactive events for products.
  • The average customer satisfaction score in Taiwan is 97 points, whereas the global average is 83 points.
  • Received a total of 4,998 inquiries from the customer service hotline and all of them have been replied to.
  • Received a total of 1,215 inquiries from the company website visitor message area and all of them have been replied to.

Employees

Employees are invaluable assets for sustainable corporate development. D-Link respects, cares for, and looks after our employees, attracts outstanding talents to join us, and encourages them to fulfill their potential to create future developments together with us.
Main Issues of Concern
Channels / Frequency of Communication
  • Business Performance
  • Sustainable Development Strategy
  • Governance and Ethical Management
  • Risk Management
  • Talent Selection, Recruitment and Retention
  • Labor Pension Supervisory Committee: Quarterly 
  • Labor-management conference: Quarterly 
  • Employee Welfare Committee: At least once every quarter 
  • Educational training (external training, on-the-job training, and self-development): Held according to annual plan
  • Employee satisfaction and engagement survey: Annually 
  • Phone hotline and email: Available for inquiries at any time
  • Club activities: Aperiodically 
  • “Appointment with Supervisor” event: Aperiodically
Communication Results in H1 2024
  • Held 4 Labor Pension Supervisory Committee meetings.
  • Held 2 labor-management meetings.
  • Held 2 employee welfare committee meetings.
  • A total of 10,283 video broadcasts of corporate sustainable development advocacy in the public space on the first floor of the headquarter building.
  • Conducted mandatory courses for new employees on human rights, integrity management, gender equality, intellectual property, and personal information, with a completion rate of 100%.
  • Held a total of 94 training sessions with 1,208 participants for 1,750.58 hours. 
  • The 2024 employee satisfaction survey is expected to launch in December 2024.
  • Employee Complaints and Workplace Sexual Harassment Cases: there was 1 complaint with non-sexual harassment cases. 
  • There are currently 18 employee clubs with 810 participants in 222 events.
  • Organized 1 session of “Appointment with Supervisor” event, with a total of 7 employees participating.

Suppliers/ Business Partners

Suppliers are the driving force behind D-Link’s competitiveness. Long-term and stable cooperation can reduce operational risks and costs. We are able to continuously provide customers with reliable and high-quality products and services to realize sustainable supply chain management.
Main Issues of Concern
Channels / Frequency of Communication
  • Business Performance
  • Product Quality  
  • Supply Chain Management
  • Sustainable Development Strategy
  • Governance and Ethical Management 
  • Green Products
  • Risk Management
  • Climate Change Response Actions
  • Delivery date response system: Daily  
  • Supplier audits: Annually  
  • Quality anomalies tracking and review meetings:  Weekly 
  • Production and sales meetings (manufacturer communication and review meetings): Weekly/monthly 
  • Supplier questionnaire survey (integrity management/conflict minerals): Aperiodically 
Communication Results in H1 2024
  • Check the order response system daily and respond to any changes in the supplier’s delivery time in a timely manner. 
  • Conducted audits on D-Link’s 7 major suppliers, with a completion rate of 43% (Audits have been completed for 3 companies). 
  • Tracked the progress of improving quality anomalies with major suppliers every week.
  • Held regular (weekly/monthly) production and sales meetings with different suppliers to communicate customer order requirements, review production capacity, material conditions, and meet resolutions to achieve the best delivery schedule. 
  • A conflict minerals survey is planned for existing suppliers in the second half of 2024. 

Investors/ Shareholders

Investors are a significant financial resource of D-Link. Sustainable management can be achieved through capital investments and corporate governance supervision.
Main Issues of Concern
Channels / Frequency of Communication
  • Business Performance
  • Innovation and R&D
  • Sustainable Development Strategy
  • Governance and Ethical Management 
  • Risk Management
  • Shareholders’ Meeting: Annually 
  • Investor Conference: As required by law, at least one must be held annually
  • Public Information Observation Station announcement: Aperiodically
  • “Investor Relations Section” of D-Link website: Disclosed at any time
  • Investor mailbox and phone hotline: Handled at any time 
  • Corporate governance evaluation: Annually 
Communication Results in H1 2024
  • Held one shareholders’ meeting (May 29).
  • Held two investor conferences (March 5 and May 21). 
  • 32 significant messages in both Chinese and English were released on the Public Information Observation Station.
  • Immediately update the ” Investor Relations Section” on the company website so our investors can access the latest information in real-time.
  • Received and replied to 28 inquiries from the investor relations mailbox and phone hotline.
  • The evaluation results of the annual corporate governance indicators were released in April 2024. The corporate governance evaluation score in 2023 was 106 points, ranking in the top 5% of all TWSE listed companies, one rank higher than last year, and the score also increased by 2.96 points, higher than the average score of companies in the same rank.    

Subsidiaries

Main Issues of Concern
Channels / Frequency of Communication
  • Innovation and R&D
  • Business Performance
  • Product Quality
  • Information Security
  • Supply Chain Management
  • Green Products
  • Customer Relationship Management
  • Climate Change Response Actions

     

  • Email: multiple times a day depending on business needs
  • Instant messaging/online meeting: multiple times a day depending on business needs
  • Performance Review Meeting: Monthly/Quarterly
Communication Results in H1 2024
  • In the Pan-European region, 1 quarterly performance review meeting is held each season, totaling 2 meetings.
  • In the Pan-American region, 1 monthly performance review meeting is held each month, totaling 12 meetings; in North America, meetings are held weekly, totaling 26 meetings.
  • In the Pan-Asia-Pacific region, 1 quarterly performance review meeting is held each season, totaling 6 meetings. In DKH, meetings are held weekly, totaling 24 meetings. DTW, DRS, DME, DRU, and DAU are held irregularly.
  • Deliver the latest marketing information from headquarters via email every week.